Free shipping on orders over $30 & Free returns!

FAQ

Browse by category – All our products are organized in different categories, you can find them on the top menu. We recommend starting from our bestsellers category section. To view all our products go to ALL category.
Search - search for products in the search box located on the header - top banner.
Browse by designer – you can view our products by their designer, they are listed in the footer menu at the bottom of the site.

Credit Card, Debit Card, Bank Accounts via EFT and PayPal. To protect customers' privacy Monkey Business uses Shopify and PayPal to process the payments.  You do not need to do any extra work. The checkout process is familiar and industrial standard.

At Monkey Business, we do our best to guarantee your privacy and on-line shopping safety. 

All billing information is processed by 3rd party industry leading  companies - Shopify or PayPal.com, an online bank owned by eBay, considered worldwide as the safest way to pay on the net. 

Both are secured by multiple industrial security technologies.


It is Monkey Business' policy not to share our customers details with any third party. We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

We occasionally send out newsletters to our MB club customers. You can unsubscribe at any time by contacting us.

Your order goes through several steps before reaching your door:

Once you complete your payment, you will receive payment confirmation e-mail from us and we start processing your order. Processing and packaging - We do our best to process and dispatch goods as swiftly as possible, usually within 2 business days. If any item you have chosen is unavailable, we shall contact you via e-mail or phone.Shipping time – Depends on the shipping method you choose. Registered airmail generally takes 7 to 14 business days, EMS takes about 2 to 5 business days for most destinations. 
The estimated delivery time is quoted by carrier, it may have few days delay during rush season. e.g. Christmas, New Year etc.

Please note that the couriers and delivery services we use tend to deliver during the working day so if you are not at home a card will be posted through your door with instructions on what to do next.

Monkey Business gladly accepts orders from all around the globe. Shipping rates vary depending on the delivery address.

Monkey Business offers 3 different shipping methods: 

Standard shipping – No tracking included - Total order value less than $30. Your order will usually be shipped and delivered within 10-14 business days (Standard orders  get delivered much faster and with less hustle to our customers (customs inspection/signature/going to the post office branch etc..).

Post by registered airmail - Tracking included- Total order value more than $30. Your order will be shipped and delivered within 10-14 business days.

Express shipping - Tracking included.  For most destinations this usually takes 3 to 5 business days .

Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number for your order.

When your order leaves our warehouse you will receive a confirmation email stating your order tracking reference number (if applicable). To check the status of your shipment, please follow this link and enter your tracking number in the designated box.

http://www.postnl.post/tracktrace

If you need any help please visit our Shipping and tracking page.

Unfortunately Ems Express does not serve all countries. Regular Airmail Service is used instead. 

Live tracking is only available after the carriers initially scan the package. Between the time the item leaves Monkey Business and the time it is scanned, tracking numbers may not show any results. 

If you need any help please contact us, quoting your order reference and tracking number, and we'll gladly check the status of your order.

Monkey Business sends products from Israel, there is no sales tax or duties imposed by the Israeli government.

Customers are responsible for import duties, tariffs, and taxes at the receiving end.

Monkey Business strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. Monkey Business is not responsible for products being confiscated by the Customs in customers' countries.

Express mail cannot ship to PO boxes . Registered air mail can.  Please consider this when choosing your shipping method.

As soon as your payment has cleared, you should receive an email automatically from our server confirming the order. 

Email software might be blocking Monkey Business emails, thinking (mistakenly!) that our email is spam, email address: support@monkeybusiness.co.il. Please check your SPAM/JUNK e-mail folders first.

If you still haven't found the email please contact us.

No, but you can contact us with any question.

Contact us and we will be happy to cancel or modify your order if it has not yet been dispatched.

All goods that leave our warehouse pass quality control and are in perfect condition. But mistakes can happen, and here at Monkey Business we are committed to your satisfaction. So, if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days from receiving and we shall exchange it or refund you the purchase price. If we determine that the return is due to a defective product or due to an error on our part, we will also refund the delivery charge.

For more information please visit our Returns and Exchange Policy.

For detailed information and step by step instructions please visit: Returns and Exchange Policy page

Refunds and replacements are treated the same way as that of a new orders - they typically sent within 1-2 working days. Refund can be seen in your account once it is processed. You will also receive a confirmation e-mail.

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Join the club for news & exclusive offers